EASY LUX · YOUR PRIVACY
Privacy Policy
Your journey is personal. Here is how we use your information when you browse, request a quote or travel with Easy Lux.
Last updated Italy & European Union
- Information for your journey
- No personalised advertising
- Optional services are your choice
Who is responsible
The data controller is EASY LUX NCC DI PISARENCO MIHAI, operating under the service name Easy Lux Transfer. The controller decides why and how personal data is used for this website and its transfer, chauffeur and private day-trip services.
- Registered office
- Strada S. Bona Nuova 1 A, 31100 Treviso (TV), Italy
- Partita IVA / VAT number
- IT05519950264
- Email for privacy requests
- easyluxtransfer@gmail.com
- Telephone
- +39 320 787 4212 / +39 320 241 6662
This notice covers easyluxtransfer.com, enquiries through our forms, and the related email, telephone or WhatsApp correspondence. It explains processing under the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Italian Personal Data Protection Code, Legislative Decree 196/2003, as amended.
Information we collect
- Contact information: your name, email, telephone number and preferred contact method.
- Journey details: pick-up and destination addresses, dates and times, stops, return arrangements, duration, itinerary, passenger and luggage counts, and the extras you request.
- Travel connections: flight number and arrival time, ship or cruise-terminal details, and any requested Venice water taxi connection.
- Child seats: the number of seats and children’s ages, only when you request them. We do not ask for children’s names or identity documents in the website form.
- Correspondence: the messages you send, quotes, request references and arrangements made with our team. If a booking proceeds, necessary invoicing and payment records may be collected separately.
- Technical information: IP address, browser and device information, request time and technical connection or delivery logs handled by the website and communication providers.
Unsent form entries stay in the page’s memory during your visit; our forms do not save your contact or itinerary details in browser local storage. Submitting a request sends its contents to our team and sends you an acknowledgement email. When optional Google address suggestions are enabled, your typed address query is sent to Google before submission, as explained below.
Please provide only information needed for your journey. Do not include card details, passport copies, medical records or other sensitive personal information in free-text fields. Contact us first if an essential travel requirement needs a separate privacy arrangement.
How and why we use it
- Quotes, booking requests & journeys
- We use your contact and travel details to answer your request, check availability, agree your quote, organise pick-up, communicate changes and deliver the agreed service. The basis is steps at your request before a contract, or performance of the contract — GDPR Article 6(1)(b).
- Invoicing & legal obligations
- Where required, we process business and payment records to meet accounting, tax and other legal obligations — Article 6(1)(c).
- Security, general enquiries & disputes
- We use necessary information to keep the website and communications secure, prevent misuse, answer general enquiries and establish or defend legal claims. These are legitimate interests — Article 6(1)(f), subject to your rights.
- Optional Google services
- Google address suggestions, Analytics and advertising measurement require your consent — Article 6(1)(a). You can choose each purpose and withdraw consent in Cookie settings.
The form’s contact acknowledgement concerns your request; it does not subscribe you to advertising or a newsletter. We do not use the request form for marketing subscriptions.
Fields marked optional can be left blank. Without the essential contact, route and timing information, we may be unable to answer or arrange the requested service. A telephone number is needed if you choose WhatsApp as your contact method. Optional address suggestions are never required to book.
Who receives your data
Your information is used by our team and, where necessary for the service, the following recipients:
- Assigned drivers and transport partners: the contact and journey details needed for pick-up, luggage and requested child seats. For a coordinated water taxi, the boat operator may receive your contact number, boarding point and timing.
- Cloudflare: website hosting, delivery, technical processing of submitted requests and Turnstile protection against automated abuse. Turnstile receives browser and connection signals when you attempt to submit a form. See Cloudflare’s privacy information and the Turnstile Privacy Addendum.
- Resend: delivery of your request to our business inbox and of the acknowledgement to your email address. This includes the contact details and request contents shown in those messages. See Resend’s privacy information.
- Email and communication providers: our email inbox and your chosen communication channel handle our correspondence. Google provides the Gmail inbox listed above; Google’s privacy policy applies to its services. If you choose WhatsApp, its processing is explained in the WhatsApp EEA privacy policy.
- Google Analytics, if you enable it: website usage, cookie identifiers and technical connection and device information. If you also allow advertising measurement, Google may use this activity and ad click information to measure advertising results. See Google’s privacy policy.
- Google Places, if you enable it: address queries and technical connection information for suggestions.
- Professional advisers and public authorities: only where necessary for accounting, legal obligations or claims.
Providers processing data on our behalf act under the applicable data-processing arrangements. Transport operators and communication providers may also have their own legal obligations or act as independent controllers for their own services. We do not sell personal data or publish your booking details.
International processing
Our providers operate internationally, so information may be processed outside the European Economic Area, including in the United States. Resend identifies the United States as its primary processing location. Cloudflare operates a global network; Google and WhatsApp also describe international processing in their policies.
Transfers must have a lawful basis under GDPR Chapter V, such as a relevant adequacy decision or appropriate safeguards including the European Commission’s Standard Contractual Clauses. Resend’s data-processing addendum describes its clauses; Cloudflare’s data-processing addendum describes its transfer arrangements. These published documents do not mean that all data stays in Italy or the EU.
You can ask us for information about the safeguards applicable to your data, relevant recipients and a copy or explanation of the applicable contractual safeguards, with confidential details protected where necessary.
How long we keep it
Retention depends on the record and why it is needed. A cookie choice and a completed booking do not have the same retention period.
- Unconfirmed enquiries & quotes
- We keep correspondence while answering your request, while the quote or arrangements remain relevant, and while necessary to resolve related follow-up. The criteria are closure of the enquiry, expiry of the quote, outstanding correspondence and any applicable legal duty or claim.
- Completed journeys
- Operational details are kept while the service and any related support, payment or dispute remain open. Records necessary for legal obligations or claims may need to be retained afterwards; unrelated optional details should not be kept merely because a business record is retained.
- Accounting records
- Where Italian accounting obligations apply, records and invoices are generally retained for 10 years from the last entry under Article 2220 of the Italian Civil Code. Tax assessments or an ongoing dispute may require longer retention.
- Browser preference
- The privacy choice is valid for 180 days. It becomes invalid after that period or if you delete it in your browser.
- Technical and delivery records
- Retention follows the relevant hosting, security, email or communication service’s lifecycle and account settings, limited by the operational purpose and any legal requirements. Provider copies and backups have their own deletion cycles.
Ask us about the retention criteria applicable to a particular request or record. Deletion of data that is no longer needed must also account for copies in email and communication systems; clearing your browser does not delete a request already sent to us.
Your privacy rights
Depending on the circumstances, you can request access and a copy of your data, correction, erasure, restriction, or portability of information provided for consent- or contract-based automated processing. You can object to processing based on legitimate interests. These rights are subject to the conditions and exceptions in the GDPR; required legal records cannot always be deleted immediately.
You can withdraw consent at any time where processing relies on it, without affecting earlier lawful processing. Changing optional cookie preferences does not cancel a journey; cancellation is handled separately.
Email easyluxtransfer@gmail.com with your request and, if useful, your booking reference. We may ask for proportionate information to verify identity. Requests are normally free, and the response deadline is one month; where law permits an extension for complexity or volume, we must tell you within that first month.
You may complain to the Garante per la protezione dei dati personali, the Italian supervisory authority, or the competent authority where you live, work or consider a violation occurred. You do not have to contact us first. The Garante also provides guidance on exercising your rights.
Children & other passengers
The forms are intended for adults arranging travel. Child-seat information is provided by an adult responsible for the booking and is used to arrange an appropriate seat, not to advertise to or profile children.
If you book for someone else, share this notice with them and provide only information needed to arrange the service. We may need to contact the passenger directly about pick-up. Please avoid including personal details of other passengers unless they are necessary.
Security & automated decisions
When you submit a form, Cloudflare Turnstile checks browser and connection information to protect against spam. Necessary security checks apply independently of optional cookie choices. Temporary request counters expire automatically within one hour; hosting and communication records follow the retention criteria described above.
The website submits requests over HTTPS in production and uses input validation and measures against accidental duplicate submissions. Requests are processed through the website’s hosting service and email delivery provider; the website does not create a customer account or collect card credentials through the enquiry form.
Access and handling must be limited to people and providers who need the information for the stated purposes. No communication method can be guaranteed completely secure. If you suspect a privacy issue, contact us promptly.
We do not use these forms for profiling or solely automated decisions with legal or similarly significant effects. Automatic acknowledgement emails confirm receipt only; availability, the final quote and booking arrangements are handled by our team.
Changes & contact
We may update this notice when services, providers or legal requirements change. The date at the top identifies this version. If a change requires a new consent choice, the relevant optional processing must wait for that choice.
For questions about this notice, your request or your privacy rights, contact easyluxtransfer@gmail.com or write to EASY LUX NCC DI PISARENCO MIHAI, Strada S. Bona Nuova 1 A, 31100 Treviso (TV), Italy.